Job Description

IT Manager PositionThis is a talent pipeline opening. We are building a network of qualified talent for general consideration of future full time or temporary IT Manager job openings.GLOTECH, Inc. is seeking an IT Manager to support the corporate office of United Parks & Resorts, located in Orlando, Florida. The core job of the IT Manager is to lead IT efforts to achieve business goals and objectives. The IT Manager reports to an IT Director of United Parks & Resorts and is responsible for ensuring daily execution of that IT Director's portion of the strategic vision. The position manages a multiple internal IT professionals and is responsible for their mentoring and professional development. The IT Manager is responsible for tracking monthly IT costs and service targets that pertain to their area of responsibility and tracking and reporting monthly performance to the business and IT senior management. The IT Manager is also a key liaison between a subset of SEA functional departments and the IT organization, leveraging strong influence and communication to develop and deliver on key value propositions.Responsibilities include:Foster a business-oriented culture and continual service improvement techniquesProvide consistent implementation of solutions while ensuring the delivery of service to internal customers across all SEA locationsBuild a collaborative team environment that fosters creativity, innovation and transparencyBuild and maintain relationships with other IT leaders to develop a clear understanding of business needs; ensures cost-effective solutions are in place to meet those needs, and is able to respond with agility to changing business prioritiesManage a portfolio of development and support efforts - deliver needed functionality within budgets and timelinesConduct yourself and mentor team to display strong code of conduct adherence.Leverage influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in achievement of business goals; participate in the assessment of external and internal capabilities required to achieve desired business goalsDevelop employees and monitor team effectiveness to achieve timely desired resultsManage initiatives by leveraging software architects and best practices in new system development efforts across a subset of SEA functional departmentsMaintain currency on new technologies and platforms, and provide direction on what emerging technologies should be introduced, integrated and assimilated with the enterpriseUnderstand, enforce, and monitor best practices within their IT efforts – including ITIL, SDLC, change management, quality management and SOX and PCI compliance; understand business context to decisions made within and across groupsUnderstand impact of Consumer Privacy regulation (i.e. GDPR and CCPA) and requirements for maintaining and improving system performance to ensure system and data complianceWork with other IT Leaders to implement, support and maintain data strategy for assigned systemsEngage and advise key business and senior IT stakeholders throughout SEA - align their teams' efforts to business goals and prioritiesMaintain positive vendor relations, prepare SOW's, ROM's, SLA's MSA's, and Contracts for IT Senior Leadership review.Managing and monitoring all installed systems, applications and databasesManaging security, backup, and redundancy strategiesManaging the network infrastructureResponsible for planning, organizing, and directing the Security Team to ensure the stable operation of the Security infrastructureProvide senior level resolution to internal client issues, champion change and effectively manage the implementation of new ideasTake lead of any high severity outage of assigned applications pursuing response and resolution within defined SLA. Work with all teams and resources to ensure fastest possible resolution and follow up with Problem Management and Root Cause Analysis.Ensure all communication is clear and concise and addresses the correct audience with the necessary informationUnderstand impact of Point of Sale Ticket Systems to Marketing, Finance, Revenue and other IT departments.Qualifications include:Bachelor's degree in Information Systems or related field10+ years of experience in administering enterprise infrastructures in large enterprisesProven project management skills with ability to organize and prioritize multiple complex projectsAbility to coordinate cross-functional work teams toward project completionEffective leadership and influence skillsAdvanced written and verbal communication skillsExperience managing vendor contracts and bidding processExperience presenting to business stakeholders and senior IT managementPreferred qualifications include:Experienced in the theme park or hospitality fieldFamiliarity with Agile-Scrum conceptsExperienced with the JIRA platformExperience with SQL Server for reporting and analyticsGLOTECH, Inc. is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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