Description GENERAL SUMMARY The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information. Requirements ESSENTIAL JOB FUNCTION/COMPETENCIES Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere. Answers telephones in a professional manner. Schedules appointments. Takes messages for patients using electronic medical records. Verifies and updates patient demographic information. Registers new patients. Addresses patient requests and inquires. Resolves patient concerns. Returns calls as necessary. Updates registration and insurance information for existing patients. Performs other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS N/A KNOWLEDGE | SKILLS | ABILITIES Adept at multitasking. Customer-oriented with ability to remain calm in difficult situations. Detail-oriented. Excellent verbal and written communication skills. Knowledge in healthcare systems operations such as EMR. Skill in using computer programs and applications including Microsoft Office. Complies with all health and safety policies of the organization. Complies with HIPAA regulations for patient confidentiality. EDUCATION REQUIREMENTS High School Diploma or equivalent required. EXPERIENCE REQUIREMENTS Previous experience in a busy medical office preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2% #J-18808-Ljbffr
...to those who need it most. We are seeking an experienced Recruiter to support our talent acquisition team on a contract basis. This... ...appropriateness of candidates through conversation via in-person or virtual engagement. Communicates with local leadership, onboarding...
...Job Description Job Description Experienced Rough Carpenter Madison Area Pay: $25$40 per hour, depending on experience Benefits: Health, Dental & Vision Job Description: Joint Construction is looking for experienced Rough Carpenters who are also skilled...
...Avelo Airlines Flight Attendant Opportunity Come join our growing team! We are seeking energetic, highly motivated Flight Attendants who... ...in all locations where operations are conducted Attend all training and maintain qualifications as determined by Inflight...
...East Texas A&M University-Commerce Livestock/Equine Farm is seeking a student worker under the Work-Study program to gain hands-on experience in livestock and farm operations on the Commerce campus. The role requires assisting with animal care, facility maintenance,...
...Job Description Job Description Windwave is seeking a Fiber Splicer to support fiber network construction and deployment projects. This role is responsible for performing high-quality fiber splicing, testing, and troubleshooting to ensure network performance and...